Union Caregivers & Service Workers Set to Strike URMC, Largest Private Sector Employer In Upstate Wednesday 12/13 From 6AM-11PM As Negotiations Resume This Morning

December 11, 2023

1199, 200 United.pngPress Release: Monday, December 11, 2023
Contact: April Ezzell, (716) 449-1620, 1199SEIU Communications


Unions claim URMC violated Federal Labor Laws, Filing Unfair Labor Practice Charges with the National Labor Relations Board Last Month in Advance Of The Strike

Political Support Is Growing as County Legislators send letter to University of Rochester President Sarah Mangelsdorf demanding living wage for workers 

Caregivers & service workers demand living wage and quality comprehensive benefits to help retain and recruit more workers at largest private sector employer in state and to uplift some workers out of poverty

WHO: Caregivers & Service Workers at URMC and U of R

WHAT: 17-hour Strike & Protest of Unfair Labor Practices 

WHEN: Wednesday, December 13 from 6:00AM-11:00PM
Press Conference & Media Availability: TBD 


WHY:  Two unions representing caregivers and service workers at University of Rochester Medical Center’s (URMC) Strong Memorial Hospital and University of Rochester River Campus issued a 10-day notice for a strike last month.  The union also filed unfair labor practice charges with the National Labor Relations Board claiming that URMC failed to bargain in good faith when they did not return to the bargaining table with a counter proposal on wages.  In a near unanimous vote last month[1], 99% of voting members were in favor of a calling the 17-hour strike. This strike will cost URMC, the largest private sector employer in Upstate a great deal of money and workers will go unpaid to fight for a living wage and quality benefits. 

Following multiple extensions, the contract covering URMC patient caregivers and service workers expired October 31. As tensions continued to escalate, workers held a massive informational picket[2] and rally on November 13 and a strike authorization vote on November 21.  To date, two unions have been negotiating on behalf of 1,800 workers since late August (8/22). Both sides return to bargaining today for the 31st session.  

Caregivers and service workers are fighting for a fair contract that includes fair living wage increases uplifting some out of poverty and a quality comprehensive benefits package to help recruit and retain more workers to help with staffing issues.  

Bedside caregivers and patient service workers at URMC’s Strong Memorial Hospital are represented by 1199SEIU United Healthcare Workers East.  Service workers at URMC’s River Campus are represented by SEIU Local 200 United.  

Staffing concerns are an issue at URMC’s Strong Memorial Hospital.  As a level one trauma center[3], proper staffing is key to quality care and timely services for patients. Without living wages and benefits, it is very difficult to recruit staff to fill vacancies and to keep workers there.  

“Working short in our department causes a lot of tension because we can’t do our jobs providing the quality care we want to give,” said Arleata Robin White, Patient Care Technician at URMC’s Strong Memorial Hospital.

In a signed letter to University of Rochester President Sarah Mangelsdorf, Rochester City Council members said: “Amid growing shortages and consistently full capacities at hospitals, our community cannot afford to lose these crucial team members due to insufficient wages and benefits.”

Political support for caregivers and service workers is growing.  In addition to the Rochester City Council letter, Monroe County Legislators sent a letter to University of Rochester President Sarah Mangelsdorf saying in part:  “Providing front-line workers higher wages will also make URMC more competitive in the recruitment and retention of the workers needed to run facilities and ensure optimal staffing levels. Amid growing staffing shortages and stretched capacity at hospitals, our community cannot afford to lose these crucial team members due to insufficient wages and benefits.”

 “The sacrifices and hard work of our front-line employees deserve to be adequately compensated with a wage that reflects the rising cost of living,” said New York State Assemblymember Demond Meeks. “I continue to urge the University of Rochester Medical Center, 1199SEIU United Healthcare Workers East and 200United SEIU to work collaboratively to settle a fair contract that recognizes the invaluable service of its many essential workers. Our largest employers have the responsibility to take the lead on providing living wages for our residents and families,” said Meeks.

Last month, the unions filed Unfair Labor Practice charges with the National Labor Relations Board claiming that URMC violated Federal Labor Laws when they failed to bargain in good faith.  “This employer failed its workers and our community by not returning with a counter proposal.  Their failure to bargain in good faith has forced us to issue the 10-day notice.  Beyond the money, it’s a matter of respect for the workers who provide healthcare and student services to this community,” said Tracey Harrison, 1199SEIU Vice-President. 

“It feels like they want us to work more for less money,” said Dana Allison, Patient Care Technician at URMC’s Strong Memorial Hospital.  “My job requires patience and understanding to provide care for the patients as they recover from surgery. Many people come in and they are nervous about their procedure, and I reassure them and their family, but sometimes if we are short that special attention can’t be given because we have so many other tasks to complete to keep surgeries flowing for the day,” said Allison.

To date, both sides held 30 day-long bargaining sessions only agreeing to non-economics.  1199SEIU, SEIU Local 200 and URMC are at odds over living wages.  As the largest private sector employer in Upstate[4], and the sixth largest in the state, URMC has a responsibility to pay workers a living wage and to uplift its workers from poverty. As URMC and its hospitals seek accreditation from  

“The rents in the city are so high. I went from paying $800 per month to $1,200 per month and it takes a full months’ worth of paychecks, said Julie Clough, Courier for Clinical Labs.  “After rent is paid, I have only a little left to pay other bills and to eat. Right now, I work full-time but I live paycheck to paycheck, and I worry if I have enough food to eat,” said Clough. 

The labor dispute at URMC, Rochester’s largest employer is not the first in the area.  The public labor dispute with URMC comes as Nurses at Rochester General recently ratified a 42-month agreement, averting a second strike over wages and staffing.[5]

More recently, URMC graduate workers joined a growing trend across the country[6] to begin organizing to form their union.  “As a graduate worker at University of Rochester, I have faced serious financial uncertainty,” said Justin Grossman, Graduate Student Association President.  “I’ve struggled to pay my bills and at one point didn’t even know if I was going to be able to keep my apartment. That’s why we are joining with campus workers from SEIU to demand increased  wages and union rights for all,” said Grossman. 

Workers represented by SEIU Local 200United at the University of Rochester include Building Services, Dining Services, Porters, Cooks, Stack Attendants – Library, Catering Service Assistants, Bus Drivers, Truck Drivers, and Stockkeepers.   

Patient caregivers and service workers represented by 1199SEIU at Strong Memorial Hospital include Environmental Service Workers, Nursing Assistants, Cooks, Food Service Workers, Dietary Workers, Dental Assistants, Drivers, Patient Care Technicians, Materials Processing Specialists, Patient Unity Secretaries, Porters, Stockkeepers, Transport Assistants, Transportation Center Workers, Truck Drivers, and Unit Support Assistants.

On Background:

A family of three (with one child) where both adults are working must earn $19.16 per hour or more to earn a living wage in Monroe County.[7]  At URMC, the state’s sixth largest employer and the largest employer in Rochester, hundreds of caregivers and service workers are earning considerably less while top leaders are earning millions.  

University of Rochester must do better by its workers to provide a living wage that helps to recruit and retain workers into sustainable long term healthcare jobs amid shortages across the state.  URMC leaders must factor in the cost of healthcare, transportation, childcare and other needs workers must have in place to maintain their employment and care for their families.  Care team workers who ensure the health & safety of patients and students in our community earning less than a living wage include nursing assistants, environmental service workers, cashiers, caterers, food service workers, and nutrition assistants.  

URMC has spent millions purchasing buildings & increasing salaries for its top leaders as caregivers and service workers fight for a living wage. Since 2020, University of Rochester and its affiliates have invested more than $74 million dollars in real estate purchases including College Town[8]In 2021, during the COVID pandemic, URMC’s top leaders earned sizeable salaries ranging from $543,000 to $3.3 million dollars per year (including deferred compensation).[9] It’s time that URMC invest in workers who provide the care and services that keep our hospital and campus community healthy.

With top leaders earning so much, even the lowest paid worker at URMC deserves to earn a living wage that allows them to provide for themselves and their families.  “As a 34-year employee, I want to feel respected for the hard work we do” said Wendell Broadhurst, Environmental Services Work Leader at URMC’s River Campus. “It’s time that all workers get the dignity and respect they deserve on the job and we won’t settle for less,” said Broadhurst. 

In October, members from both labor unions participated in Meliora Weekend events to let the public know about their contract dispute. Hundreds of URMC alumnae and supporters signed an online public petition demanding that URMC agree to a fair contract settlement for its workers. 


1199SEIU United Healthcare Workers East is the largest and fastest-growing healthcare union in America. We represent over 400,000 nurses and caregivers throughout Massachusetts, New York, New Jersey, Maryland, Washington, D.C. and Florida. Our mission is to achieve quality care and good jobs for all.

SEIU Local 200United, a union of thousands of members who are working people striving for fair and just workplaces and communities.  We represent two million members in New York, Vermont, and Pennsylvania in the public and private sector. 




[1] Union workers at URMC vote to authorize two-day strike (msn.com)
[2] Potential strike coming from URMC employees - WHEC.com
[3] About Us - University of Rochester Medical Center
[4] About Us - University of Rochester Medical Center
[5] Five-day RGH nurses strike averted: Tentative deal reached on union contract | WHAM (13wham.com)
[6] Cornell graduate students poised to join nationwide union wave - The Ithaca Voice
[7] Living Wage Calculator - Living Wage Calculation for Rochester, NY (mit.edu)
[8] University of Rochester purchases College Town : News Center
[9] University Of Rochester - Full Filing- Nonprofit Explorer - ProPublica